Job Details - Patient Care Coordinator - 49427015 | Frederick National Laboratory Talent Network
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Patient Care Coordinator III - hybrid in Bethesda, MD

Location: Bethesda, MD
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech



Within Leidos Biomedical Research Inc., the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRPD's ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRPD's support services are strategically aligned with the program's mission to provide comprehensive, dedicated support to assist National Institutes of Health (NIH) researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRPD services include comprehensive clinical trials monitoring, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases. CMRPD's collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program's mission has contributed to improving the overall standards of public health on a global scale.

The Clinical Monitoring Research Program Directorate (CMRPD) provides comprehensive clinical support research and study coordination in support of the National Cancer Institute's (NCI's) and the Center for Cancer Research (CCR).


  • Provides patient care coordination of all clinic-related functions and administrative support for the study team
  • Consults with patients to schedule appointments, enters patient ID and demographic data into the system to update clinic and physician schedules
  • Communicates with various clinical administrative support offices/clinics/diagnostic centers concerning the scheduling of patient appointments, new and existing work scopes and clinical protocols (Surgery, X-ray, etc.)
  • Helps to ensures protocol compliance using established guidelines
  • Provides patients with information about their appointments including medical materials the patient will need to bring, dates and times, clinic information, hospital maps, travel and hotel information
  • Arranges Admission Travel Voucher (ATV) travel including lodging, meals and direct bill requests
  • Obtains up-to-date patient records and other pertinent information prior to appointment or admission
  • Maintains electronic rosters of all patients and tracks their appointments
  • Attends weekly meetings; weekly clinics, and other team meetings as required by the study team.
  • Helps coordinate new research patient screening appointments between protocol investigators and the outpatient clinic scheduling personnel
  • Assesses clinic and/or physician appointment schedule availability using the central appointment computer
  • Composes correspondence and communications for various clinical trial administrative issues or topics.
  • Organizes film consults and files in the LabMatrix database
  • Acts as a liaison between physicians, nursing staff and other departments
  • Collects outside CT scans and pathology slides, records arrival times, and fills out appropriate requests to be read by NIH personnel
  • Delivers slides/blocks to pathology for review and films to the film library, 21) designs and sets up filing systems and office procedures
  • Participates in biospecimen training (packaging/handling)
  • Maintains electronic calendars with current updates for the weekly clinic meeting
  • Interacts with Branch teams and clinic personnel to ensure clinical trial processes and NIH/NCI regulations are followed
  • This position is hybrid with in-person work located in Bethesda, Maryland. Days working in-person at Bethesda are subject to change and are done at the request of the study team


To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • Possession of a high school diploma or equivalent
    • Foreign degrees must be evaluated for U.S. equivalency
  • In addition to the education requirement, a minimum of five (5) years of progressively responsible scheduling  experience
    • including a minimum of one (1) year patient scheduling in a clinical/medical setting
  • Must have experience scheduling patient appointments and maintaining patient records
  • Knowledge of record keeping and medical terminology
  • Ability to understand clinical operations in order to provide adequate patient care arrangements
  • Ability to efficiently compose correspondence, prepare reports from raw data, design and set up filing systems
  • Experience with Microsoft software applications
  • Excellent oral and written communication skills
  • Ability to obtain and maintain a security clearance


Candidates with these desired skills will be given preferential consideration:

  • Familiarity with regulatory requirements and guidelines for clinical research
  • Oncology experience
  • General familiarity with requirements of clinical protocols
  • General knowledge of scientific, safety, or medical technologies


  • This position is subject to working with or have potential for exposure to infectious material, requiring medical clearance and immunizations

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