Patient Care Coordinator III - UOB in Bethesda, MD

Description

Patient Care Coordinator III - UOB

Job ID: req1579
Employee Type: nonexempt full-time
Facility: NIH
Location: NIH Campus 9000 Rockville Pike, Bethesda, MD 20892 USA

The Frederick National Laboratory is a Federally Funded Research and Development Center (FFRDC) sponsored by the National Cancer Institute (NCI) and operated by Leidos Biomedical Research, Inc.  The lab addresses some of the most urgent and intractable problems in the biomedical sciences in cancer and AIDS, drug development and first-in-human clinical trials, applications of nanotechnology in medicine, and rapid response to emerging threats of infectious diseases.

Our core values of accountability, compassion, collaboration, dedication, integrity, and versatility serve as a guidepost for how we do our work every day in serving the public's interest.  

 Position Overview:

PROGRAM DESCRIPTION

Within Leidos Biomedical Research Inc., the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRPD's ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRPD's support services are strategically aligned with the program's mission to provide comprehensive, dedicated support to assist National Institutes of Health (NIH) researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRPD services include comprehensive clinical trials monitoring, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases. CMRPD's collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program's mission has contributed to improving the overall standards of public health on a global scale.

The Clinical Monitoring Research Program Directorate (CMRPD) provides comprehensive, dedicated clinical research and study coordination in support of the National Cancer Institute's (NCI's), Center for Cancer Research (CCR), Urologic Oncology Branch (UOB). 

KEY ROLES/RESPONSIBILITIES

• Acts as a liaison between fellows and fellowship director, research nurses and teams, clinic staff and other departments
• Communicates with various clinical administrative support offices/clinics/diagnostic centers concerning scheduling of patient appointments, new and existing work scopes and clinical protocols (Surgery, X-ray, etc.)
• Consults with the fellow and patient, chooses the appropriate appointment, and enters ID and demographic data supplied by patient to secure an appointment in order to update clinic and physician schedules
• Composes correspondence on various administrative issues including patient letters and notices to the patient's home and physicians
• Provides patients with information about their appointments including, medical materials the patient will need to bring, dates and times, clinic information, hospital maps and appropriate travel and hotel information
• Arranges Admission Travel Voucher (ATV) travel including lodging, meals and direct bill requests and enters data in the ATV system daily
• Obtains up-to-date patient records and other pertinent information prior to patient appointments or admission
• Maintains a roster of all patients and tracks their appointments
• Attends weekly meetings and schedules surgeries and all clinic visits
• Helps coordinate new patient screening appointments between protocol investigators and the outpatient clinic scheduling staff
• Enters/updates clinic and/or physician appointment schedule availability into the central appointment computer
• Maintains the patient database, patient education folders and status board for clinic patients
• Answers incoming calls and routes to appropriate staff
• Designs and sets up filing systems and office procedures
• Files routine patient information, tests, reports, etc. into patient research records
• Maintains relevant documents and e-documents that are easily accessible for reference
• This position will be located in Bethesda, Maryland

BASIC QUALIFICATIONS

• Possession of a high school diploma or equivalent
• Foreign degrees must be evaluated for U.S. equivalency
• A minimum of five (5) years of progressively responsible administrative experience, including experience in a clinical/medical setting
• Experience scheduling patient appointments and maintaining patient records
• Knowledge of record keeping, data management, and medical terminology with the ability to understand clinical operations in order to provide adequate patient care arrangements
• Excellent oral and written communication skills]
• Must be organized, detail-oriented, and able to multi-task
• Ability to comply with applicable Office of Human Research Program regulations
• Ability to efficiently compose correspondence, prepare reports from raw data, and design and set up filing systems
• Experience with Microsoft software applications
• Must be able to obtain and maintain a security clearance

PREFERRED QUALIFICATIONS

• General knowledge of scientific, safety, or medical technologies
• Familiarity with regulatory requirements and guidelines for clinical research
• Oncology experience
• General familiarity with requirements of clinical protocols

Equal Opportunity Employer (EOE) | Minority/Female/Disabled/Veteran (M/F/D/V) | Drug Free Workplace (DFW)

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